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Connector for DeviceTone™ for Microsoft Dynamics 365 for Field Service


Welcome to the AppSource help area for the DeviceTone™ Connector for Microsoft Dynamics 365 for Field Service, from Prodware. We developed the connector to bring together open-source "smart" device technology with Dynamics 365 to set up and run your connected maintenance operations.

USER GUIDE

- Download

FACTSHEET

- Download

NEED HELP?

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FAQ

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1. How do I install and set up the application?

Please download and refer to the User Guide for initial set up. For additional help contact us by following the link at the bottom of this page.

2. What functionalities does this give me in addition to standard Microsoft Dynamics 365 for Field Service?

DeviceTone™ is an innovative and cost-effective open-source standards technology that transforms existing products into "smart" devices that can send alerts and ongoing performance data for predictive maintenance scenarios. The Dynamics 365 for Field Service connector to DeviceTone™ helps manufacturers (OEMs), distributors and service companies respond to triggers from these "smart devices".

3. How will using this application help my business?

The Internet of Things (IoT) and Industry 4.0 are today’s realities for manufacturers and service companies. Consumers’ expectations of their devices being connected to the internet with the ability to operate intuitively as a smart product is growing every day. By connecting smart devices to your field service system, you will benefit from continuous relationships with customers via predictive maintenance alerts, increased customer satisfaction with reduced downtime and optimized dispatch of technicians. For more information on features and benefits, download the factsheet on this page or watch the overview video.

4. Who are Prodware and are they located near me if I need local support?

Prodware is a global company with regional offices in 15 countries, delivering performance to our customers. We are in the business of helping companies step into the future by building the business processes of tomorrow. Contact us using the link below and we will route your specific question to your local team.

GETTING STARTED (Video)

 
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